How do I report a utilities emergency?
Call the city offices at (308) 832-1820 Monday through Friday between the hours of 8:00 am and 5:00 pm. If there is no answer or the office is closed, please call communications at (308) 832-1150 and they will get in contact with the appropriate utilities staff.

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1. When is the late payment penalty assessed if the 10th falls on a weekend?
2. How do I get utilities in my name?
3. What is the deposit for utility account setup?
4. What is the process for deposit refunds?
5. How do I enroll in budget billing?
6. What do the codes on my bill mean?
7. What is the number that I am supposed to call before I dig?
8. How do I report a utilities emergency?
9. My water is yellow- and/or rusty-colored, who do I contact?
10. What are the minimum charges for each residential service?
11. When are the summer rates in effect?