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1. When is the late payment penalty assessed if the 10th falls on a weekend?

The city office collects payments on the first business day after the 10th without penalty. The penalty is assessed after 8:00 am on the second business day after the 10th.

2. How do I get utilities in my name?

Please stop by the city offices and fill out a quick form. Bring your license and utilities deposit. We are located at:
325 N. Colorado
Minden, NE 68959

3. What is the deposit for utility account setup?

• Renters: $200
• Home owners: $100
• Businesses: $100
• Landlord deposit: $100

Please note that those who have previously had utilities in their name and not paid their final bill must pay their final bill and a deposit of $300 or more.

4. What is the process for deposit refunds?

A residential customer must make 12 payments in a row by the 10th of the month and then all but $20 of the original deposit will be refunded to their utility bill. The $20 will remain on the customer’s account until they move out of Minden. A deposit of $300 or more is only refundable when the customer leaves the City of Minden. The billing software will automatically recognize when a customer has a good payment history and apply the refund. Customers may make inquiries to 308-832-1820.

Business deposits are only refunded when the business no longer has utilities with the City of Minden. Landlord deposits are non-refundable until the landlord no longer owns any properties in Minden.

5. How do I enroll in budget billing?

Contact the city offices at (308) 832-1820 to get placed on the budget enrollment list. A letter will be sent to those wishing to be placed on budget billing during the beginning of July.

6. What do the codes on my bill mean?

• 01 - Residential electric
• 03- Commercial electric
• 05 - Fuel adjustment
• 06 - Water
• 07 - Sewer
• 08 - Sales tax
• 09 - Meter rent
• 10 - Garbage
• 11 - Arrears
• 12 - Miscellaneous

7. What is the number that I am supposed to call before I dig?

The telephone number for Diggers Hotline of Nebraska is 8-1-1. The call and services are free and can save you liability for damaged utilities you may incur if you don’t call.

8. How do I report a utilities emergency?

Call the city offices at (308) 832-1820 Monday through Friday between the hours of 8:00 am and 5:00 pm. If there is no answer or the office is closed, please call communications at (308) 832-1150 and they will get in contact with the appropriate utilities staff.

9. My water is yellow- and/or rusty-colored, who do I contact?

Please call the city offices at (308) 832-1820 to report the problem. Most likely the fire hydrants in your area are being flushed or need to be flushed. Please run water from all faucets for a few minutes each to alleviate the problem.

10. What are the minimum charges for each residential service?

• Electric: $14.25
• Sewer: $13
• Water: $17

11. When are the summer rates in effect?

The summer rates take effect on the bill you receive the first of July and continue through the bill due in October.